General Questions

There is a myth that taking your vehicle is more expensive than walking on as passengers, did you know you can take up to five passengers in your vehicle. (Conditions apply)
Most people only consider the ferry prices outlay associated with taking your vehicle and not the FULL cost including transportation around the island. Having your vehicle on the island also provides convenience as you can do what you want when you want in the comfort of your own car.
We currently offer cheaper fares online (website only rates) depending on the time and date of travel. Booking via telephone or point of sale are a standard fare. Please visit the fares page for current point of sale prices
If your vehicle is larger than five metres, please contact our friendly staff to discuss prices for vehicles larger than five metres.
We offer up to eight return services daily. Please check our timetable for up to date travel information and our news section for any changes. Over busy periods we will be offering extra services, please keep an eye on our website for these notifications.
Our terminal is located at Ross St, South Townsville. Ross street is off Palmer street Townsville.
Unfortunately, we do not have an office at Nelly Bay.
Bookings can be made online or you can contact our office on 07 4796 9300.
Bookings can also be made on the vessel but this does not guarantee your booking on that particular service.
Secure car parking is available at our terminal. The car park is monitored under 24/7 CCTV and is fully fenced, gates are locked at night. We also have random security patrols throughout the night. The car park is free to use for all Fantasea customers. When you arrive at the terminal please drive into the car park area on your right, the boom gate will open.
Please make sure you read the Terms and Conditions prior to parking your vehicle in our carpark.
Independent Rentals (www.independentrentals.com.au or 1800 678 843) have agreements in place so that hire cars can be taken safely across on the ferry. Thrifty Car Rentals also allow vehicles to travel to Magnetic Island (www.thrifty.com.au or 1300 367 227).  Please check your terms and conditions of car hire for more information.
Reservations made online require payment by Visa, MasterCard or Amex at the time of booking. Bookings made by the reservation office are only confirmed once payment has been received. EFTPOS is available at the terminal and on the vessel, cash is also accepted.
No, walk on passengers and bicycles are welcome, however transfers to and from the ferry are to be made by the passenger and is not the responsibility of Fantasea Cruising Magnetic.
Children under the age of 13 are not permitted to travel without the care of an adult.
Yes, we definitely advise to pre-book to avoid disappointment. Peak times are generally during Easter, school holiday periods, public holidays, long weekends and the Christmas/new year break. Please check the timetable for any additional services during these times.
Yes, pets are welcome, but for health and safety reasons cannot enter the café area. Undercover seating is available outside of the café area if you wish to take your pet out of the car. (but they need to be kept on a leash)
We do offer a rewards card program. On every purchase of a return trip for a vehicle or a motorcycle your rewards card is required to be stamped. After eleven trips have been purchased you will receive the 11th trip free. Please note we do not back stamp rewards cards. This is not available to businesses.
For bookings online please see our staff member when boarding to collect your stamp on the first trip. Cards will not be backed stamped.
Due to the IMDG code we have allocated two services to carry dangerous goods. When you contact the office please discuss further with our staff to ensure you are booked on the right service.
No, if you have already booked and have a boarding pass you are not required to check in. Only customers who need to pay are required to check in with our staff prior to boarding.
You are required to arrive at the terminal at least 20 minutes prior to departure.
When you book online you will receive an email with your boarding ticket. You can either print this boarding ticket or display on your phone when boarding.
The sailing takes approximately 40 mins each way.
A variety of hot & cold food and drink is available for purchase in our licensed cafe.
Yes, when you arrive at the terminal simply proceed into any of our car waiting lanes. Please ensure that you have printed your boarding ticket or have it available on your phone to display for departure. If you still require to pay for or purchase your ticket, please proceed to our reservations counter prior to boarding. Crew will instruct you to drive onto the ferry when ready.
All passengers traveling with the vehicle should remain in the vehicle until the vehicle has been boarded. Any passengers that walk on will need to purchase a walk on ticket. If you do not feel comfortable driving your car onto the ferry, please discuss with our friendly staff.
Fantasea Cruising Magnetic considers sponsorship that are in line with their corporate and marketing objectives to increase community awareness of the company’s services and to support the Magnetic community. In line with this Fantasea Cruising Magnetic will favour proposals that will:
  • Benefit a credible charity or organisation
  • Benefit the residents of Magnetic Island
  • Is an event or activity that promotes or increases visitation to Magnetic Island and enhances the visitor experience

Fantasea Cruising Magnetic can offer support in the following ways:
Prizes for Community Fundraising Fundraising is an integral part of the activities undertaken by many schools, churches, societies, clubs and community organisations. Fantasea Cruising Magnetic can assist with donations of ferry tickets for prizes.  Due to the large number of requests we receive for donations, we regret that we cannot grant every request. To request a donation for fundraising, complete the Sponsorship Application.
Travel Sponsorship Fantasea Cruising Magnetic may be able to assist with free or discounted ferry travel for organisations that complete the Sponsorship Application  and address all criteria. Organisations that may be considered for travel sponsorship include but are not limited to:
  • Organisations based on Magnetic Island who travel regularly to Townsville for sport, cultural or educational purposes
  • Organisations who travel regularly to Magnetic Island for the benefit of the community
  • Events being held on Magnetic Island that require assistance to transport event staff

All applications shall be reviewed as per our sponsorship criteria and a response will be provided to the applicant.
Please understand we are a privately owned business and are not subsidised by the Government. All Sponsorship is reviewed and considered on a case by case basis. Sponsorship can take up to 14 days to be reviewed.
Please make sure you read our Refund and Cancellation policy prior to purchasing a boarding ticket.
Yes, we do have a mailing list. When you make a booking online tick the option to be notified of specials. You will then be updated in our system. Every time we have a special you will be notified by email.
  • Daily Pass Adult $7.00
  • Daily Concession $3.60
  • Daily Child $3.60
With our new system, we can no longer offer open tickets. If you require to book a return but are unsure of your return date and time, please select a time and date in the future. Once you know when you need to travel please either change your booking online (registered customer) or contact our office to update your booking.
With our new booking features and the option to now book online easier if you are unsure when you want to travel you can book a one-way fare and when you want to return make a booking for your return leg.

Booking Online FAQ

The vast majority of guests book online and that means we don’t need to have a huge call centre – therefore we are able to pass on those savings to our customers! Our main aim is to provide a quick and easy booking process for our customers and ensure you have the best experience from making the booking to departing our vessel. Our prices are calculated depending on the time of travel with high, shoulder and low seasonal fares available through the year.
  • To register as a customer with us, please log onto our website www.fantaseacruisingmagnetic.com.au
  • Click on the link ‘Fantasea Customer Login’. A new page will appear. Click on ‘register as a new customer’
If you are registering to receive a discounted price please contact our reservation staff after you have completed the registration, they will advise if you are eligible and what documentation you will be required to supply prior to your account being activated.
The benefits of registering as a customer will give you the options as below
  • Your details will be stored in our system to make bookings easier. If you are booking with our staff member advise them of your customer registration number to make your booking easier.
    • You can make changes online to existing bookings
    • You can reprint your tickets ready for boarding
    • You will be notified of future updates
    • You may be eligible for a special fare, your registration will be set up with this to make it easier for booking online.
When we have specials available there will be a promotional code issued for these specials. These promotional codes need to be entered in ‘promo code’ section when making a booking online. When we have specials available there will be advertised on our website and Facebook page. Please make sure that if you are booking a special then you understand the ‘terms and conditions’ for that promotion.
When making a booking for a vehicle, we require the registration of the vehicle. If you are unsure of the registration number of your vehicle at the time of booking please put in TBA. Once you know your vehicle registration please let our reservation staff know by either telephone or coming to the office prior to boarding. If you are a registered customer you can update your booking online.
Yes, if you have more than five people traveling with you in the vehicle, at the time of booking either let the reservation staff know or when booking online select the passenger type. The system will register that there are more than five passengers and you will be charged the cheapest passenger fare. For example:
  • 4 adults / 2 children – you will be charged for 1 child extra; the other 5 passengers are included in the vehicle price.
  • 4 adults / 1 child / 1 infant – you will not be charged any extra as an infant is free and the other 5 passengers are included in the vehicle price.
Discounts are only available online if you are a registered customer. When you select the passenger type online, this does not activate any discounts. This is only to make sure the correct passenger fares are charged.
Yes, you can still get a rewards stamp if you book online. You will need to see a staff member on the first leg of your trip. The staff member will confirm details of your travel and then stamp your card. Please remember that you can only get a stamp on the first leg of your trip. Staff are not allowed to back stamp.
Rewards stamps are not issued for specials online. Rewards stamps are only for full fare travel.
Yes, bookings are allowed to be changed but depending on the fare you originally paid you may be required to pay extra for the changes. You can either make changes online (If you are a registered customer) or you will need to contact our office on 07 4796 9300 to make the changes. If there is a fare difference you will be required to pay the difference at the time to confirm your booking. Any changes made with our staff will be charged an amendment fee.