RIVERSIDE MARINE TOWNSVILLE PTY LTD

(“The Company”)

BOOKING CONFIRMATION

Bookings are not confirmed and guaranteed until full payment has been received.

REFUND, CANCELLATION AND CHANGES POLICY

  • Changes and cancellations are only permitted if requested prior to the day of scheduled departure.

  • If any changes from vehicle to passengers on booking result with money being in credit, you will be refunded the difference.

  • Bookings may be transferred up to the day prior to travel, to another date within 12 months from the date the booking was originally issued. If you decided within this 12 months to cancel your booking, you will forfeit 100% of the fare.

  • New bookings will incur an additional cost if the fare has increased since the original booking was made.

  • Any changes or cancellations to your booking must be made by our reservation staff, and must be in accordance with the Fare Rules. Fare price may change depending on day and service. If price changes then you will be required to pay the difference at time of change.

  • Refunds will not be issued if you have paid the incorrect price as per your customer registration

The following cancellation fees apply:

  • Bookings cancelled up to two days prior to travel forfeit 10% of the fare and a refund for the remainder.

  • Bookings cancelled the day prior to travel forfeit 50% of the fare and a refund for the remainder.

  • Bookings cancelled on the day of travel forfeit 100% of the fare.

  • If there is no notice of cancellation, then no refund or rebooking is permitted and the fare will be forfeited.

Tickets are valid for 12 months from the date of issue

CONDITIONS OF CARRIAGE

  1. In these conditions: –

(i)     The expression “the Company” shall mean Riverside Marine Townsville Pty Ltd (ACN 010961690) its servants and agents and any person or corporation with whom Riverside Marine Townsville Pty Ltd may have contracted or sub-contracted and it/or its servants or agents including the owner of the vessel specified herein (“the Vessel).

(ii)   The expression “the Ticket holder” shall mean the person to whom this ticket is issued and/or any person who is carried by virtue of the ticket;

(iii) Words imparting a singular or plural number or the masculine or feminine gender shall where the context permits, include the plural or singular number or the masculine or the feminine genders as the case may be.

  1. All persons travelling on the Vessel must be issued with a ticket for the voyage unless that person is a member of a group travelling in a vehicle and the driver of that vehicle has been issued with a ticket.

  2. The Company is not a common carrier and reserves the right to refuse to carry any Ticket holder, luggage, goods and vehicles without assigning any reason.

  3. This ticket is valid only for the Ticket holder named and (where applicable) the vehicle referred to for the voyage for which it is issued.

  4. The Ticket holder shall not take onto the Vessel or have in his vehicle or in his luggage any dangerous goods including, but are not limited to, compressed gases (flammable, non-flammable or poisonous such as camping gas, butane, oxygen, propane, aqualung cylinders), corrosives (such as acids, alkalines, wet cell batteries, mercury and apparatus containing mercury), explosives, munitions, fireworks and flares, flammable liquids and solids (such as lighter or heating fuels and articles easily ignited, radioactive materials, oxidizing materials such as bleaching powder and peroxides, poisons (such as arsenic, cyanides, insecticides and weed killers), infectious substances (such as bacteria and virus cultures), other dangerous goods such as magnetized material, offensive or irritating materials or anything likely to cause damage to the Vessel or inconvenience or injury to any person or thing on board it.

  5. The Ticket holder shall only consume alcoholic beverages: –

(i)     which have been purchased from the licensed bar on the Vessel, and

(ii)   are consumed in the Passenger Lounge,

and shall not consume any non-medically prescribed drug whilst on the Vessel or within or on the Company’s premises.

  1. The Ticket holder shall indemnify and hold harmless the Company from any claims, demands, causes of action or legal proceedings of whatsoever nature or for any loss, damage or expense arising out of a breach by him of clauses 4,5 and 6.

  2. The Ticket holder shall whilst entering in, remaining on or leaving the Vessel: –

(i)     comply with all requirements of the Company;

(ii)   comply with all requirements of the Master of the Vessel

(iii) report any problems or incidents involving loss or damage to the Master of the Vessel forthwith

upon becoming aware of such problems or incidents and in any event prior to alighting from the Vessel.

  1. Subject to clause 11 the Company will be liable for damage suffered as a result of the death of or personal injury to a Ticket holder and for the loss of or damage to vehicles, luggage and/or goods if: –

(i)     the incident which caused the damage so suffered occurred in the course of the carriage was due to the fault or neglect of the Company or of its servants or agents acting within the scope of their engagement (the burden of proving that the incident which caused the loss or damage occurring in the course of the carriage and the extent of the loss of damage, shall lie with the Claimant);

(ii)   the liability for the Company: –

  • for the death of or personal injury to a Ticket holder shall in no case exceed $500,000.00, per carriage;

  • for the loss of or damage to luggage and/or goods shall in no case exceed $2,500.00 per passenger, per carriage;

  • for the loss of or damage to vehicles including all luggage carried on the vehicle shall in no case exceed $8,000.00 per vehicle, per carriage;

(iii) the Ticket holder has given written notice to the Company: –

  • in the case of apparent damage to vehicles, luggage and/or goods before or at the time of disembarkation by handing such notice to the Master; and

  • in the case of damage to vehicles, luggage and/or goods which is not apparent, within 7 days from the date of disembarkation by forwarding such notice to the Company;

but where the death of or personal injury to a Ticket holder or the loss of or damage to his vehicle, luggage and/or goods was contributed to by the fault or neglect of the Ticket holder, the Company will not be liable for such proportion of the damages for death or personal injury, or the loss or damage to luggage and/or goods, as may be attributable to the fault or neglect of the Ticket holder;

  1. If the Ticket holder fails to comply with clause 9(iii), it will be presumed, unless the contrary is proved, that the vehicles and luggage/goods were not damaged on the voyage.

  2. The Company will not be responsible for: –

(i)     any loss or damage caused to goods wrongly described or insufficiently or improperly packed or for leakage or breakage of parcels or packages containing a variety of articles likely by breakage to damage each other or damage other goods or vehicles or for the loss or waste occasioned by leakage of casks or other containers;

(ii)   any loss or damage to any goods or vehicles by rain, sea water, fire, Act of God, enemies of the Queen, civil commotion or sea risks of any description;

(iii) any loss or damage done to articles or vehicles of special value whatever nature or kind.

  1. The Company shall use its best efforts to carry the Ticket holder, his vehicle and his luggage and goods with reasonable dispatch but it shall not be under any liability to the Ticket holder if through any circumstances it is unable to commence or complete the journey specified or if arrival is delayed.

  2. These conditions shall be governed by and construed in accordance with the laws of Queensland and the parties to any proceedings arising from the carriage of the Ticket holder and his luggage or goods shall submit to the non-exclusive jurisdiction of the Courts of Queensland.

  3. The Ticket holder shall be responsible for the carriage of any animal permitted by the Company to accompany him on board the Vessel.  All animals so permitted shall be securely restrained on the Ticket holder’s vehicle in such manner that they will not cause any injury or damage to any person on board the Vessel.  The Ticket holder accompanying the animal shall be liable for any injury or damage caused to any person, vehicle, luggage and/or goods on board the Vessel and shall be responsible for the clean up and disposal of any mess caused by the animal whilst on board the Vessel.